Do I need manual installation for all Optizen features?

No, if you plan on only using the AI feature, the standard install from the Shopify app store will work out of the box. Manual installation is only required for PRO and Enterprise features.

How long does the manual installation process take?

The manual installation typically takes 1-2 business days after you approve the access request. The approval process itself usually takes a few minutes.

What permissions does Optizen need for installation?

Optizen requires limited permissions to install PRO and Enterprise features. We will send you a specific access request detailing exactly what permissions are needed.

Can I install PRO features myself?

Currently, PRO and Enterprise features require manual installation by our support team. This ensures proper configuration and optimal performance.

What information do I need to include in my support request?

You need to include your complete .myshopify.com URL in the support request. This allows our team to identify your store and send the appropriate access request.

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How to Install Optizen

Currently, to use advanced features of Optizen PRO and Enterprise, we will need to manually install these features.

Installation Process:

Send a support request via our Contact form
Include your .myshopify.com URL
We will make a limited permission access request
Once approved, we complete the installation

Note: If you plan on only using the AI feature, the standard install from the Shopify app store will work out of the box.

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